Shipping Policy Halloween Costumes UK use the Royal Mail Recorded Delivery service and charge only £2.99 per order. This service will require a signature by you, the customer on delivery. Should a signature not be available at time of delivery, a card will be left and the parcel returned to your nearest depot for collection. When Will My Order Be Shipped? Your order will usually be dispatched within 24 hours of being placed in accordance with our working days. Therefore should you order on a Monday you order will usually be dispatched on a Tuesday. However, as we work Monday to Friday, should you order Friday your order will not leave our premises until the following Monday. Orders should then take no longer than 2 working days from dispatched date to reach you. However, due to any circumstances that are out of our control (postal strikes, etc), we ask that you leave 4 full working days from the date of placing your order to contact us for tracking information. When you order has been dispatched you will recieve an email with the updated status of 'DELIVERED' accompanied with your Royal Mail Recorded Delivery tracking number. This number can be used to track the whereabouts of your parcel by clicking here
Order Cancellation Policy
Order Cancellation Policy: Pre-Shipment Of Goods:
If you wish to cancel all or part of your order placed before it is shipped then please do so immediately via email at the email address: sales@halloweencostumesuk.co.uk Please make sure you quote your name, address and the order number you were given on your confirmation email along with details of any part cancellation you may require. Cancellations made via email will be timed at time of reading, not sending or receipt. Based on the time and date of your cancellation email we will endeavor to cancel some or all of your order as requested and refund as necessary. You will not be charged any admin fees whatsoever for this service. If the order has already been shipped, then the Post-Shipment cancellation policy will apply.
Order Cancellation Policy: Post-Shipment Of Goods:
Customers have 7 days from receipt of delivery to return unwanted items for a refund. Products returned must be unworn, undamaged and returned in the full original packaging. Please review our Returns Policy below for more information.
Returns Policy
All items are thoroughly inspected prior to dispatch, if an item is damaged during delivery please contact us immediately via email upon receipt. If you're not completely satisfied with any purchase we will gladly exchange it for another product or refund the total cost of the product(s) minus the delivery charge. - Please download our returns form from here
- Customers have 7 days from receipt of delivery to return unwanted items for a refund.
- Products must be unworn, undamaged and returned in the full original packaging.
- We regret that Teeth, Wigs, Tights, Earrings, Underwear, Make-Up and Facial Hair cannot be returned due to hygiene reasons.
We recommend you return the item(s) in the packaging they arrived using Royal Mail's recorded delivery service, as we cannot be held responsible for items that go amiss in the post. Exchanges are welcome however we can only provide this service once per order. As you can appreciate exchanging items more than once takes considerable administration time. Once we have received your return and checked the item(s) we will email you to confirm a refund will be made. Although we endeavour to complete your return in as soon as possible it can take up to 14 days for any credit to appear in your bank account due to banking operations. Please note: Halloween Costumes UK are not responsible for delivery charges incurred when returning or exchanging items. This returns policy does not affect your statutory rights. Returns Checklist: - Less than 7 days since dispatch of item
- Product un-opened in original packaging secured for posting
- Returns/Exchange Form completed and included
- Package is securely wrapped
- Correct postage used and sent by recorded delivery
Returns Address: Returns Department
Halloween Costumes UK
6 Horsley Road
Gainsborough
Lincs
DN21 2TD |
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