Stock Availability
To ensure continuation of our stock we can and do obtain the same products from more than one source. The result of this is that packaging might differ from that shown in the catalogue. We reserve the right to alter our catalogue descriptions and prices at any time. If any of the product changes conflict with your order we will always give you the chance to change or cancel that order. If we are out of stock of a product and cannot restock the item for any reason we will always try and source a similar product for you. If this should prove unacceptable to you, you can cancel or change your order.

Many of the photographs and descriptions listed on the site are provided by the manufacturer or distributor. Changes can occur in content, colour or design of items shown.

LOST IN THE POST?
Once the products have been paid for and have left our premises they are now the buyers responsibility. To protect the customer all our packages are trackable. If your parcel does not arrive we will do our best to help you recover your goods.

WILL SOMEONE BE THERE WHEN IT IS DELIVERED?
All our services are trackable.Your package will require a signature at the place of delivery. Despatch should be to an address where someone can sign for it. If you are unlikely to be at home you can select to have your order shipped to another address. If an attempt has been made to deliver your order the courier will leave a card giving you contact details. It is the customers responsibility to get in touch with the delivery company and arrange to collect the parcel or arrange for another delivery date. If your parcel can not be delivered and it has not been called for it will be returned to us. We are charged by the delivery companies for the return of the package. This charge will be deducted from any refund that you are due.

ARRIVED TOO LATE?
If the order arrives too late for your party, you can return them in the normal way and if we are at fault, we will also refund your postage. If our carrier is at fault, we will still refund your order in full.

DISSATISFIED?
If at any time you are dissatisfied with our service, please feel free to speak to a member of our team who will ensure your request is acted upon promptly.

This does not effect your statutory rights as a consumer.

Credit Card Security
When you are asked to supply your credit card details we utilise industry-standard Secure Sockets Layer (SSL) technology in order to encrypt your credit card details (128 bit ). When asked to enter your credit card details you will notice that a small padlock is displayed at the corner of your browser, this means all data sent to us via the order form is protected and secure.